Why You Should Call a Roofer—Not an Insurance Adjuster—When You Suspect Roof Damage

Published On: March 3, 2025

If you suspect that your roof has sustained damage, your first instinct may be to call your insurance company. However, reaching out to a trusted roofing professional before contacting an insurance adjuster can save you time, money, and unnecessary stress. Let’s talk about why.

1. Expert Assessment from a Roofer

Insurance adjusters work for the insurance company, not for you. While they are trained to evaluate damage, they may not have the same level of roofing expertise as a roofing contractor. A professional roofer will thoroughly inspect your roof, identify hidden damage, and provide an honest assessment of whether a claim is necessary.

2. Preventing a Potential Claim Denial

Not all roof damage warrants an insurance claim. If you file a claim and the adjuster determines that the damage is minimal or caused by wear and tear rather than a covered event, your claim may be denied. Worse yet, unnecessary claims can impact your insurance history and potentially lead to higher premiums. A roofer can help determine whether filing a claim is the best course of action. An unnecessary claim will not only hurt you with your insurance company, but it will hurt our reputation too. So for DT Roofing, it’s important that we get it right every time.

3. Accurate Damage Documentation

The experts at DT Roofing will provide you with detailed documentation, including photos, videos, and/or written assessments of the damage. Having this information upfront strengthens your insurance claim and ensures that you receive the compensation you deserve if a claim is necessary. It’s also incredibly helpful to have on hand to document the state of your roof on a given date. Sometimes, an insurance company will claim the damage on your roof is old, not sustained from a coverable event. However, with documentation from DT Roofing, you can easily prove the condition of your roof with photos and notes.

4. Immediate Temporary Repairs

If your roof has sustained damage, waiting for an insurance adjuster to visit can lead to further deterioration. A roofer can provide immediate temporary repairs to prevent additional damage from wind, rain, or leaks—something an adjuster will not do.

5. Insurance Adjusters May Underestimate Repairs

Insurance companies often aim to minimize their payouts. Adjusters may not always account for the full scope of repairs needed. The trusted experts at DT Roofing will champion for your roof, ensuring that all necessary repairs are considered, including potential hidden damage that might otherwise be overlooked.

6. Free Inspections from Reputable Roofers

Most reputable roofing companies, including DT Roofing, offer free roof inspections. This means you can get a professional evaluation of your roof’s condition without committing to a claim, giving you the power to make an informed decision.

Call DT Roofing First!

At DT Roofing, we specialize in thorough inspections, honest assessments, and expert repairs. Our favorite news to deliver is that you don’t need a new roof! Don’t believe us? Read our Google reviews! There are countless 5-star reviews from customers who couldn’t believe we told them they don’t need a roof at all!

Before you call your insurance company, let us take a look. We’ll help you determine the best course of action and ensure you get the quality roofing service you need. Now that’s Tough as Texas!

Give us a call today for a free inspection! 817.579.7800

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Reviews From Our Amazing Customers

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Johanna Herder profile picture
Johanna Herder
4 days ago
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Our new roof installation was such a great experience. Parker was very professional, and made sure that everything from the installation to cleaning-up was perfect. We would definitely refer DT roofing Parker was wonderful in helping me pick the colors. Thank y
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Suzette Baird profile picture
Suzette Baird
4 days ago
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Parker with DT Roofing was very helpful through the process. He was always available when I had a question or concern. I definitely recommend DT Roofing and Parker Nelson.
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Sherry Owens profile picture
Sherry Owens
7 days ago
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I contacted DT Roofing after a satellite dish pulled a section of the roof up when the high winds blew it down. Parker Nelson came out, evaluated the damage, and came up with an estimate. He sat down and explained the whole process, the benefits of using DT Roofing instead of other roofers. His presentation and DT Roofing folder were full of important information outlining the company's awards, liability insurance, and material warranties. Upon inspection of the roof, Parker identified the roof had significant damage. He recommended contacting the insurance company to get them to inspect it. There was NO pressure ever, only assistance walking through the process. The insurance adjuster actually had more concerns than Parker mentioned. The adjuster stated the roof needed to be replaced. So that is what DT Roofing did for me. Every step of the way, everything Parker explained would happen, was exactly as he stated. DT Roofing crew did an excellent job protecting my property from damage during the install and Parker came back after the install to inspect (also around multiple times during install to supervise) my new roof and my satisfaction with the cleanup. The roof is beautiful, I also had gutters installed. I love them also, just another example of the quality of DT Roofing. Thank you, Parker and DT Roofing.
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Carol Terry profile picture
Carol Terry
7 days ago
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Crew came as scheduled did the job and cleanup in a timely manner. They also paid attention to details. James Marcum kept it all running smoothly and informed me as to the scheduling making the experience exceptional!
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Carolyn McLellan profile picture
Carolyn McLellan
9 days ago
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DT Roofing has been my go-to company for minor roof repairs and for a total roof replacement due to hail damage. Parker Nelson was the project manager for my roof replacement last month. He was in contact with me throughout the entire process. He worked with my insurance company to provide evidence of roof damage. He verified that all the work was done properly including the ancillary work (staining, painting, gutters, window screens). There were no surprise charges, and available upgrades were fully explained with no pressure to purchase. They even installed a higher grade of roof, which lowered my homeowner’s insurance premium. I cannot express the gratitude I have for Parker. He is just a good person, and that shined through in his dealings with me. Thank you, DT Roofing for a beautiful roof and for hiring people with integrity—like Parker.
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Greg Housh profile picture
Greg Housh
11 days ago
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Cannot say enough about the professionalism, and skill that DT posesses from the Project Manager on down to field installers. It was a pretty small roof as metal roofs go, but DT approached it as the most important project they had. Justin was great. He reacted to the upcoming rain and split the install schedule to make sure the work was done before the rains came. Miguel’s crew went right to work both days, and did a great job from start to finish. Finished 2 hours before the rains came and were very careful not to let the roof nails penetrate through the brand new 1/2” thick pine roof boards and be visible from the inside. Great job guys!
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Jason Wiersema profile picture
Jason Wiersema
13 days ago
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Justin Sherwood and staff were easy to deal with. Timely and efficient. Roof repairs were excellent
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Larry Davis profile picture
Larry Davis
13 days ago
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After the April tornado damage, I contacted DT Roofing, Justin Sherwood after a high recommendation by another family member. He assisted us with all roof replacement, gutters and metal replacement on my shop. I have never experienced a more thorough person to assist us during these repairs. We consider ourselves most fortunate that Justin was there for us. The expertise of the repairs is beyond reproach and completely supervised by Justin.
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R. Irvin Saathoff profile picture
R. Irvin Saathoff
13 days ago
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Jacob Herbold with DT Roofing is very knowledgeable and professional. The work was well done and I recommend them.
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Solomon profile picture
Solomon
13 days ago
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DT Roofing did an amazing job with my office renovation. Justin Sherwood made the process incredibly easy. His team took what I thought was going to be a stressful project and made it hustle free. Justin is a wealth of knowledge and has even helped with insurance questions. When I need help, Justin at DT Roofing will always be my first call!
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